Testimonials
What kind of feedback are we getting from customers?
“Thank you for all your guidance throughout our sad time. It has been so comforting for us to know that all the details of my mother's cremation have been so caringly handled. It has been an easy transition for us, no distractions only results." -- Christine W
“Eric was very professional, and the arrangements were made quickly and efficiently. He returned calls promptly. He was compassionate. I felt my mother was in good hands. He never tried to sell me things I didn't want or need. Overall, great service." -- Anne C
“They were amazing. Simple, easy and low cost. Everything my family needed. Our family received thoughtful and caring service at a fair price. They made the process as easy as possible for us.“ -- Dennis B
“As per usual I left any plans concerning my mom’s death till the last minute assuming I would never have to deal with this issue. When she became quite ill my husband found Basic Funerals on the web. After a quick 5 minute phone call and a couple of emails everything was arranged. They handled this emotional time with such simplicity and ease. I was extremely impressed with their service and can definitely recommend Basic Funerals. Thanks again.”
-- Kathy S
“Everything was wonderful. It is nice to see that people can be real when another is hurting from a death of a loved one. It is so frustrating that people get rich off of grief. This is a service that allows a person to think about their loved ones and not about paperwork and where to come up with money to pay for everything. Thank you very much.” -- Karla G
"Everything was handled quickly and professionally. We were always able to speak to a person if needed and emails were answered promptly. Most important, the actual Cremation Ceremony was performed in a Crematorium very close to our home. The staff were friendly and accommodating. At a difficult time, Basic Funerals made it easier to deal with. Thank you." -- Prodyot G
"I appreciate the service you provided and the way in which you provided it. You are providing a terrific service and doing it well." -- Kelsey G
"It was stress free, professional and complete." -- Heather S
"Eric was fabulous in helping personalize the funeral so that it was an enjoyable experience. He was very empathic and caring and helped us arrange something that was a celebration of life instead of a funeral. Honestly, the level of customer service I received was excellent and surpassed my expectations, especially for a basic funeral. Unfortunately, I have had a bad experience with different Funeral Homes and their lack of respect because I wanted something simple and different." -- Chris N
"Fast, quick and easy. The fact that I could do everything over the phone and net made it comfortable. I really didnt want to have to go down to a funeral home when my family needed me at home following the death of my mother in-law." -- April T
"Inexpensive, uncomplicated. Staff are friendly and easy to talk to. I was also able to make all the arrangements ahead of time, while my husband was dying - which allowed him to have a say in his cremation." -- Brigitte D
"Compared to most, quite reasonable." -- Aza G
"Many thanks for all your help with my dad's funeral arrangements, Basic Funerals has made our lives so much more less complicated and I would recommend your services to all my friends and family." -- Janet K
"Your people are extremely straightforward to work with, and the speed and simplicity of making the transfer and cremation arrangements was of great relief at an otherwise difficult time. Lastly, but not insignificantly, your service was also much less expensive than other providers. -- Peter B
"Thanks so much for everything. You and your staff have made a difficult time seem less stressful. Just knowing that my mother-in-laws cremation arrangements were in your capable hands was reassuring to our entire family. Thanks for everything." -- Debby P
"I would use your services again and gladly recomend you to all of my friends." -- James F
"Always put the feelings of the family first and willing to take the time to answer any questions. Very empathetic during an extremely stressful and highly emotional time." -- Sue S
"Incredibly friendly and helpful staff. Reasonable prices, and a focus on making things easier and more convenient for clients." --Charlie S
"You made our difficult time easy. Thank you so much. Compassionate people and an extremely fair price. More of the seniors should know about this service rather than spending mega bucks on funerals!!" --Doris M
"I wish to take the opportunity to thank both Dave and Suzie for their efficiency, sensitivity and kindness as I pre-planned my mother-in- laws cremation. The process was very straightforward and easy and all of the details were accomplished by a couple of phone calls and faxes. Funeral homes want you to come in person to discuss options which takes time away from your loved one when time is so precious. The cost at a funeral home is exorbitant as they wish to sway you from choosing a direct disposition. BasicCremations.com provided compassionate service at a lower cost and did not sacrifice the dignity and care we expected during this emotional time." --Mark N
"Quick and easy to call and start the cremation process." --Rich H
"I really appreciated that I did not have to go and identify the body at the funeral home (which is what another funeral home told me I would have to do.) After having been with my Mom so much before, which was very important, I think it would have been even more heart wrenching. Thanks." --Nancy B
"Your website made doing business with Basic Funerals an easy decision. Through several e-mails and telephone calls I talked to 3 of your staff. They were all very professional, helpful and efficient. Your prices were good and well itemized. No one tried to upsell me. I would recommend your service to anyone." --Joseph G
"As per usual I left any plans concerning my mom’s death till the last minute assuming I would never have to deal with this issue. When she became quite ill my husband found Basic Funerals on the web. After a quick 5 minute phone call and a couple of emails everything was arranged. They handled this emotional time with such simplicity and ease. I was extremely impressed with their service and can definitely recommend Basic Funerals. Thanks again." --Karen S
"Easy, no nonsense, no upsell, etc." --Will V
"Your service was very easy to use." --Mark J
"We were very surprised to find that you have so many different choices available so that we could choose what we wanted and didn't have to include services that we didn't want. It was such a relief that nothing was complicated. The fact that you responded so quickly to our call, with answers to all of our questions, at a time when it is so difficult to do so many things that you aren't familiar with was extremely helpful." --Rachel G
"Seamless customer service, attention to detail and professionalism made me one very satisfied client." --Gabe S
"Your people are extremely straightforward to work with, and the speed and simplicity of making the transfer and cremation arrangements was of great relief at an otherwise difficult time. Lastly but not insignificantly your service was also much less expensive than other providers in the Guelph area." --Patrick P
"You provide the appropriate service at a very reasonable price, without taking advantage of your clients emotional state." --Andrew H
"ease of use." --John D
"I found your service kind, comforting, helpful, knowledgeable, A +. I knew that everything would be handled so professionally and there was nothing to worry about." --Heather K
"Your staff that I spoke with - Angie and Eric - were both very helpful, respectful and friendly." --Rich J
"Sasha was not just an order taker but acted as a consultant on many aspects. We needed that. For example, she sourced 3 different locations for the reception and recommended one which we went with. It was amazing (Discovery Centre) and best value for our money. Sasha seemed to be available all the time - not just core hours. She was back to us as soon as anyone could be with answers. I have already recommended your company to someone who attended who was impressed with the entire management of the day. The clergyman you selected fit our needs. He concentrated on "my Dad" and not on religious aspects. He studied the material that I gave him to the point that it appeared that he knew my father for years. The co-ordination of services between Bayview Cemetery and your organization were excellent. Next time we need this service in the family, we will be calling you again." --Caroline G
"They were amazing. Simple, easy and low cost. Everything my family needed. Our family received thoughtful and caring service at a fair price. They made the process as easy as possible for us." --Darryl B
"Didn't feel as though we were being taken advantage of at this difficult time." --Jess G
"Not having to pay for it right away... accomodation of customer needs." --Francis M
"You did what you said you would do in a timely fashion, and for the price you quoted. Your staff were helpful, respectful, and acted honourably." --Sharon A
"Quick and efficient, no pressure sales, excellent service." --Sam D
"I appreciate the service you provided and the way in which you provided it. You are providing a terrific service and doing it well." --Casey H
"Prompt, courteous and thorough." --Gord M
"I appreciated the easy manner with which it was dealt with. The fact that in the difficult time you did all the arrangements and pick up and delivery for me. I felt much more at ease and comforted knowing that the most difficult part was handled for me and at a very reasonable affordable price. Thank you so much. " --Shelly V
"Many thanks for all your help with my dad's funeral arrangements, Basic Funerals has made our lives so much more less complicated and I would recommend your services to all my friends and family." --Kim Janet
"Thank you so much for being the person you are. This job of yours requires some very special abilities which I can see in you. You made this as easy as it could be. May you have a bright future and be the comfort and calm in many other bereaved situations where you will no doubt find yourself. " --Peter F
"You and your staff were very informative and understanding. You were easy to speak to at a time when it is very hard to keep your thoughts together. " --Barb M
"Fast, efficient, professional- no sales pitch. " --Lydia C
"Professional, efficient, good value (not overpriced as many are), personable staff. Made this task much more comfortable and easy to manage. " --Edmond S
"It was totally seamless. From our first call until all the formalities were completed, we were completely awed by the level of professionalism , follow ups, feed backs, options provided and the empathy extended to us.A very special thank you to Angie , who at such an young age carries herself in such a caring , sympathetic way and at the same time carries out her difficult task with such maturity.She helped us carry out a very tragic event for us in a very dignified manner.The rest of the staff were also very approachable and friendly. Please keep up the good work and God Bless. " --Ashley T
"Angie Boyce, was an extraordinary help in this difficult task. We all thank her again. " --Ludo B
"Thank you so much for everything. I really appreciate your kind and gentle manner during such a difficult time. Words cannot express how grateful my family is to you. It was absolutely perfect. Wouldn't change anything! Losing my Mom was so very difficult and everyone was so kind and caring. I dreaded making the call to make the arrangements, but was instantly surprised by how I was made to feel comfortable and taken care of. There are no words to express how grateful I am for the kindness of the staff during such a trying time. Many thanks" --Kathy S
"Thank you for all your guidance throughout our sad time. It has been so comforting for us to know that all the details of my mother's cremation have been so caringly handled. It has been an easy transition for us, no distractions only results." --Mavis K
"I just wanted to thank Angie for all her help. I was dreading making the call (for cremation services), but she made this a very simple and pain-free process. On behalf of myself and my family at this difficult time, I cannot thank her enough. Please tell her boss I said she deserves a big hug, a fat raise, and a giant bouquet of flowers delivered to her desk at least once a month." --Sally M
"Eric was a delight to work with, his sincere attitude helped me and my family through our hard times. Your staff were very respectful and polite. Unfortunately, I was in a state of mind that I only remember Eric's name. The lady that was in charge with Eric was also very comforting. Overall, being my first experience arranging for my late and dear father's funeral everything went smoothly. My Father looked great and in peace. Thank you." --Martina C
"I will never forget the kindness you and your staff have." --Anne M
"You made a difficult time easier. Quick responses and ability to exchange information and forms by e-mail was a big plus. Funeral homes charge twice as much for essentially the same service." --Jamie S
"We really appreciated being able to make appropriate arrangements without being overwhelmed with unnecessary decisions.Your service was straighforward, dignified and respectful. We also appreciated the option of Beechwood Crematoriam - it was a peaceful and beautiful setting." --Janice V
"Thank you for your great services and sympathetic ear. I appreciate your help to keep costs down, and to provide me with the guidance I needed. I'd recommend you to others if the opportunity arises." --Jamie B
"We were very happy with your service and wouldn't change a thing. Our family made comment later about how easy it was to make the arrangements with your staff both on the phone and by e-mail. It was such a difficult unexpected time for us and you helped to coordinated the handling of our Dad in the most professional and comforting way. Our family really appreciated the ease of making the arrangements from the comforts of our home. We found the costs appropriate with what we could afford and still maintaining a very high level of dignity and professionalism. Our family concurred that we would use your services again when that time came. Thank-you for being there for us." --Danielle M
"I was pleased that our calls were answered so promptly and respectfully.There were no hidden costs and no attempts to inflate the cremation process. It was exactly as the family wished my mother to be cremated. I highly commend you for providing such a service. Thank-you for being there for us." --Jamie T
"I would like to thank you and your staff for the professional way that you handled everything for me and my family. I would certainly recommend your services to anyone." --Doris D
"Easy, fast, uncomplicated and can be done from the confort of your own home." --Tom S
"All the information was spelled out on-line, but it really helped to speak to Dave Laemers directly to go through the steps with in person. Very helpful. Thanks again Dave." --Stephen K
"You allowed us to be in control as much as we wanted to and there was no pressure to "upgrade", if we did not wish to. You were also very patient waiting for our father's insurance funeral coverage to remit payment. Thank you." --Monica D
"I liked that it was less expensive without feeling cheap. The site does not look like a discount store. the approach made it feel like you were sympathetic to the expenses that we have to take on at a time like this." --Martha G
"Everything was wonderfull. It is nice to see that people can be real when another is hurting from a death of a loved one.It is so frustrating that people get rich off of grief. This is a service that allows a person to think about their loved ones and not about paperwork and where to come up with money to pay for everything. Thank you very much." --Karen P
"The level of responsiveness I experienced is unsurpassed by any other professional experience I've encountered in recent history." --Cassie M
"Fast quick and easy. The fact that I could do everything over the phone and net made it comfortable. I really didnt want to have to go down to a funeral home when my family needed me at home following the death of my mother in-law." --Alice C
"Having never arranged a funeral, I was a little uncertain about using your services versus a typical funeral home. Having used your service, I would say my experience was to my complete satisfaction and appreciation. I felt that you were sympathetic to my situation, I found you were trustworthy, sensitive, professional, and worked towards my needs and benefit. I would completely refer you to others." --Nick R
"Dave Laemers could not have been more helpful and kind. Things were made as easy for us as possible during this time.Your help in letting pick up the ashes and pay later was also very helpful. " --Sandy J
"The ease and compassion that accompanied the emails. I felt that as I dialogued with Angie and Maggie via the internet, when I met these two wonderful women, it was as if we had known each other for years." --Maggie N
": My husband had heard ahout you and went on the web to find out. We were at the nursing home where my mother just died at the time. It may have come at the suggestion of the nursing home or my husband may have remembered the name out of his head. There was no push to sell anything, which I really liked but if you asked, they had the answers and suggestions." --Anne L
"The staff made the prcess easy and comfortable at a very difficult time." --John T
"Professional, courteous, efficient, convenient. Surpassed all my expectations. Very satisfied." --Angie N